Air conditioning at group homes, Norristown State Hospital.
Environmental changes such as new carpeting, TVs, furniture, bedding, painting.
Expansion of activities in the community.
Arrangements made for customers of services to participate in county meetings, such as the Community Support Program (CSP) local and regional , the Mental Health Committee, The Pa. Mental Health Consumers Conference (PMHCA) CSP conferences.
Establishing peer run moving services.
Developing a sensitivity training DVD by and for staff.
Contracting with a driving school to help consumers get their driver license.
Establishing more welcoming environments at in-patient hospitals.
Contributing to customers being treated with respect and dignity.
Providing job opportunities at CST for customers, homeless people.
Establishing a self-help advocacy affiliate with customer and family member staff, and development of a Forensic Advocate position.
Developing a trust relationship with customers and partnership with providers and the County office.
Establishing a social enterprise called HopeMarket which contributes to empowerment, choice and opportunity.