The Consumer Satisfaction Team of Montgomery County, PA., Inc. is a part of the parent company, HopeWorx.
The central role of CST is to provide the Montgomery County Office of BH/DD with consumer information about satisfaction with the mental health services that adults are receiving and to make recommendations for change.
What CST Does:
The Consumer Satisfaction Team meets face to face with mental health consumers to listen to and document their satisfaction with the services they receive that are funded by the Montgomery County Mental Health System.
The staff at CST, all of whom have experience receiving mental health services, survey mental health consumers to find out if their needs are being met, and if they are satisfied with the services provided to them. The CST staff develops the surveys based on their own experience in the mental health system as well as from the results of previous surveys and information about the goals of the services. The data gathered is used to create a report which is shared with the people who were surveyed, service providers, and the Montgomery County Office of Behavioral Health, who then work together to implement change.