IM4Q (Independent Monitoring for Quality) program serving Montgomery County.

IM4Q is a statewide program that has independent interview teams ask a random sampling of people across the state how satisfied they are with the services they receive and about their overall lives. This information ensures that the people who ODP serves, and their family members, are heard, and that policy decisions are made with consideration to what they have said. 

Individuals who are receiving services are asked if an IM4Q team can interview them. They can choose whether or not to participate.

The interview team meets the individual where they feel most comfortable: at home or day program, for example.

The team, typically two or three people, has at least one member who is either an individual with a disability or a family member of an individual with a disability.

The team is independent, which means they are not from ODP, the county, or the individual's provider.

1. We value what is important to people with disabilities and their families, who are striving for an everyday life. An everyday life is about opportunities, relationships, rights, and responsibilities. It is about being a member of the community, having a valued role, making a contribution to society, and having one’s rights as a citizen fully respected. It is a vision that we should all be working toward together.

2. People with disabilities have a right to an everyday life; a life that is no different than that of all other citizens. This continues to be the truest statement on which we can build our work. Everyday Lives will be a guide to ODP as it develops policy and designs programs. Providers of services will use the recommendations of Everyday Lives to support individuals and their families to achieve an everyday life. Everyday Lives will guide everyone toward the possibility of an everyday life.