Meet the Team

Erin: Erin (Rin) Villarose, CST Program Supervisor, graduated from Cairn University with a Bachelor of Social Work. During their undergrad, Rin was involved in youth mentoring through non-profits, social justice groups, and completed three internships/field placements working with a wide range of demographics.

Rin has focused their career so far in the Behavioral and Mental Health fields, for both children and adults. They have worked as a Behavioral Health Specialist in a crisis center, lead a grant run program at a nationally recognized children’s museum, and they are now leading the Community Satisfaction Team at HopeWorx! Through Rin’s own personal experiences, and from what they have witnessed and learned of others’ experiences, they have grown a passion for LGBTQIA+ issues, disability equality, community building, and accessibility for all people. In their free time, Rin loves spending time with their wonderful partner and many animals, creating wearable art, getting involved in community organizing, and attending concerts!

Beth: Beth Burgess, Community Satisfaction Team member, earned a Bachelor of Science degree in Psychology and a Master of Science degree in Counseling Psychology. During her professional career, she held various positions as a: lead infant teacher at childcare centers, program manager at a sheltered workshop for adults with developmental challenges, and was a mental health technician for several inpatient mental health programs. An internship at HopeWorx provided her with much insight and awareness of the importance of personal advocacy and necessary use of a person-centered approach when helping people manage their life journey. In turn, she completed a certification course becoming a certified peer specialist. In her free time, she enjoys doing crossword puzzles, spending time with family and friends, going out for breakfast on the weekend, watching old movies, football, and non-fiction shows/documentaries.

Lea Anne: I am an RN and member of the HopeWorx Community Satisfaction Team. My job is to work on the satisfaction surveys to find out individuals’ level of satisfaction with mental health services. In this role, I work on developing survey questions, interviewing individuals, analyzing the survey results, and assisting in writing the reports and presentations. Previously, I worked for a national behavioral health organization overseeing quality improvement and patient safety for individuals receiving care.

Morgan: Morgan has been part of the Community Satisfaction Team since June 2016, the longest-tenured current member of CST. He sees HopeWorx as a place where people can be real with each other and with themselves; and loves how supportive his co-workers have been during his time here, especially as he was pursuing his bachelor's degree and as he pursues the opportunities that followed. Though Morgan's experience with the mental health system can render him a bit cynical, it also inspired him to do his best to support the people he cares about. He sees CST as the voice of the people and wants to help the team as they inspire people to advocate for themselves.

Morgan currently serves as one of the Tri-Chairs of the Montgomery County Mental Health Community Support Program (CSP) and served as its Treasurer from September 2018 to September 2021. He also recently became a co-chair of the Southeastern PA Regional CSP Conference Committee.

Morgan graduated from Temple University's Klein College of Media and Communication in May 2023 with a Bachelor of Arts degree in Media Studies and Production, while also earning a Sports Media Certificate. While at Temple, he was part of the sports department at Temple's student radio station, WHIP, where he served as a play-by-play announcer/analyst for many Temple Owls sports. He was also a regular co-host on multiple sports talk shows as well as an article writer. Morgan was also part of TUTV's Owl Sports Update; taking part in multiple aspects of the show's production including shooting and editing video, scriptwriting, camera and teleprompter operation, floor direction, and on-air reporting. Those experiences have helped Morgan secure a position as a play-by-play announcer for Sports Fan Base Network, where he calls high school, college, and semi-pro sports. He is also an article writer for both Philadelphia Sports Digest, where he covers multiple Philadelphia area high school and college sports, and for OwlScoop.com, where he shows a side of Temple athletes people may not see immediately.

Morgan is a massive Philadelphia sports fan and enjoys video games, karaoke, and collectible card and miniature games in his spare time. His long-time love of Power Rangers inspired him to take up taekwondo, which he currently holds purple belt status in. He also likes watching wrestling, creative writing, and buffets.

Elena: Elena, Community Satisfaction Team Specialist, was born in Russia and holds a degree in Public Relations. She has a deep personal interest in family constellations, which she explores in her free time as a meaningful and reflective hobby. Elena is also a devoted mom to a wonderful son with ADHD, a journey that has given her valuable insight into the challenges and beauty of neurodiverse parenting. Outside of her passions, she enjoys dancing, roller skating, and hiking.

Diana: My name is Diana Montes, I am a Hopeworx employee, and part of the amazing Community Satisfaction Team (CST) AKA FAMILY! I’ve always been fascinated with Mental health and the effects it has on your family, friends, and loved ones. I myself, have experienced it hands on. I really enjoy hearing people’s stories and letting them know that they are not alone. I am willing to listen with no judgement and take the time to understand where they are coming from. I am not afraid to ask questions or let them know how I feel. MY COMPUTER SKILLS ARE NEGATIVE-0 but my ability to talk is amazing. I am a wife and mother of two girls and one boy, and a grandmother to four little princesses which have changed my life for the better. I am also a proud owner of four dogs and one cat which I love dearly.

Cindy: My name is Cindy Todd, I am a mother of three and grandmother of seven beautiful grandchildren. I worked in the restaurant industry for 15 years and wanted a change. That change came, but not the way I expected… I’m a survivor of a life changing auto/pedestrian accident and I found hope through CBH while recovering. With the help I received from therapy and my Certified Peer Specialist (CPS), I was able to find my niche in the Mental Health field by becoming a CPS and an employee at Hopeworx and part of the Community Satisfaction Team (CST). I wanted to share my story of hope with others to help them see that life is worth living and recovery is attainable through support services and self-advocacy. My goal is to help support people on their journey to find their voice and be successful reaching their goals and live their best life. It is the best feeling in the world to know that I have helped someone see things from a different perspective on their road of recovery.

Julie: Hello! My name is Julie Whitmore, and I work on the Community Satisfaction Team (CST). I am a Certified Peer Specialist and have taken many courses in mental health, including Intentional Peer Support, Emotional CPR, and Mental Health First Aid. I am trauma-informed involved in Regional and Local Community Supports Programs (CSP).

Working with CST, I believe being understanding and compassionate is very important when listening to someone share their experience while I survey. I am passionate about having people’s voices heard from the mental health community.

I am a proud dog mom to Daisy whom I’ve had since she was a puppy and just turned 1 year old! She is a wonderful and sweet puggle who loves to snuggle. In my spare time, I enjoy socializing with family and friends, walking, gardening, and listening to music. As someone who has mental health challenges, these are some of the supports and tools I use in my life to keep me well.

“I believe everyone deserves to be heard and I enjoy supporting people as they find the confidence to be heard.”